We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

We only accept returns for UK and US orders for the time being.

The return time

If you need to return or replace the goods, you will need to return them to us within 30 days after you receive them.

How to charge for return and exchange

We offer FREE returns on unworn or defective garments from all US and UK orders.

* Returns and exchanges are currently accepted for US and UK orders.

* Shipping fees are non-refundable.

Conditions of return and exchange

  1. All bottoms cannot be returned or exchange.
  2. gift cards and handbags need not be returned or exchange.
  3. Clothing that has been in contact with perfume, smoke and deodorant will not be returned or exchanged.
  4. The clothes must still have a tag in order to accept returns. Only return items in original, unworn condition.
  5. If you have worn your bra once to try on a fit, that's okay! However, the bra should show no signs of wear and cannot be returned if it is deformed or washed.       

Refunds

Any refund will be credited back to the card used to pay for the original order. If your card has expired since you placed the order, please get in touch and let us know your new expiry date so we can process this.  You’ll receive an email when your refund is in progress. We will process the refund via Paypal within two weeks.

The return method

Your satisfaction is NATAPAR's top priority - whether it's the size, fit, color, or something else, if you're unsatisfied with your purchase we happily accept returns for 30 days after purchase .

1.Click the https://natapar.com/account/login to log in your account.

2. After logging in to your account, you can see your order number, which is usually in the form of numbers.

3. After the query to the order number, click on http://natapar.returnscenter.com to apply for refund.

4.Natapar will send you an email telling you the specific return method. Please read the email carefully.

The disclaimers

We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

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