CAN I LEAVE INSTRUCTIONS DETAILING WHERE I WANT THE PARCEL LEFT IF I AM NOT HOME?
Yes, you can, when using both our standard and express delivery services. Just pop your safe place information in the text box you'll see when selecting your delivery options at checkout
If your package was marked as delivered but you did not receive your order please be sure to check with your neighbors, around your porch, or a mailroom in case it was left in an odd spot.
If 3 business days have passed since being marked delivered and you have not received your order, please reach out to us at firstname.lastname@example.org .
WILL YOU LET ME KNOW THE STATUS OF MY ORDER?
We always try to keep you updated on the status of your order so we will send you an email, confirming your order has been received, despatched or returned, or if we need to update you on items in your order at all
I received a defective or incorrect item, what should I do?
We’re really sorry if your order isn’t as it should be as we always try to ensure that the items we send you are in perfect condition and of the highest quality.
If you have a faulty item or if there’s anything you’re not happy with, please contact our Customer Services team by email
I’VE JUST RECEIVED AN EMAIL ABOUT A REFUND BUT ASKED FOR AN EXCHANGE – WHY?
Oh dear, this sounds like we might have made a mistake and if so, we’re really sorry. Please contact our Customer Services team by email or call us on 01926 459 859 and we’ll do everything we can to put things right.
CAN I RETURN ITEMS FROM DIFFERENT ORDERS TOGETHER?
Yes, it’s absolutely fine for you to put items from different orders in the same parcel and return them together. Please just include the individual returns forms for each item included, along with details of any items you would like in exchange, or let us know if you’d prefer a refund.
CAN I RESERVE MY EXCHANGE ORDER ONLINE?
Popular styles can sell out quickly so it’s a good idea to reserve exchange items by emailing us. We’re sorry to say that you’re not able to reserve exchange items online at the moment but we are working on it so please bear with us。
How and when will I receive a refund for my return?
Once we receive your return at our warehouse, we will issue a refund to the original payment method used when you placed your order. Generally returned to you within two weeks of our receipt of your return
What payment methods can you accept？
We supports over 300 payment methods, such as all cards, wallets, BNPL，bank transfer,etc.